# Niche Niche is an AI workforce for service businesses — voice, SMS, workflows, outreach, analytics, and advertising in one platform. 24/7 lead conversion that follows up across every channel until the job is on the calendar. Trusted by 4,500+ businesses. **Site:** https://www.getniche.ai **Sitemap:** https://www.getniche.ai/sitemap-index.xml **Index:** https://www.getniche.ai/llms.txt --- ## Industries Niche ships the same engine for every trade but tunes the script, intake fields, and integrations for each vertical. Below is the catalog of supported industries and the headline outcome we've seen for each. ### HVAC — https://www.getniche.ai/industries/hvac Niche answers the 2 AM no-heat call, qualifies the system + age + brand, and dispatches the on-call tech — before the homeowner dials the next HVAC company in their browser. **Headline metric:** +3.2× After-hours bookings **Pain points addressed:** - No-heat calls don't wait — The first contractor to pick up gets the job. A voicemail is a lost call. - Service vs. install routing — A new install needs a sales rep. A capacitor swap needs a tech. You shouldn't sort that manually. - Maintenance plans go un-pitched — Tune-up season comes and goes — no one calls the 800 past customers on the spreadsheet. - Dispatch is a phone tree — Owner becomes a dispatcher. Techs idle while jobs wait. Margins evaporate. **What Niche does:** - After-hours coverage that books — Niche picks up overnight + weekends, reads the on-call schedule, and dispatches via SMS to the on-call tech automatically. - Service vs. install AI routing — Caller says "my AC isn't blowing cold" → service queue. Caller says "my system is 18 years old" → sales rep. Trained on your call history. - Seasonal outreach — Run an outreach campaign to past tune-up customers ahead of spring + fall. 600 dials/hour, CRM-aware, never the same customer twice. - Housecall Pro + brand-specific — Reads availability from Housecall Pro, holds the slot during the call, pushes the job back with full lineage. **Pre-built workflows:** - After-hours emergency intake — Inbound call → severity classify (no-heat vs. nuisance) → dispatch SMS to on-call tech → book confirmation. - Tune-up reminder campaign — Pull past customers from Housecall Pro → AI Phone Call → AI Text Chat fallback → book in available slots. - Quote-to-job follow-up — Quote sent + 3 days no response → AI text → if engaged, AI call → re-warm + book site visit. **FAQ:** *Q.* Does Niche integrate with Housecall Pro? *A.* Yes. Read calendar availability, write the job, attach the transcript, and trigger the dispatch — all native. Same for FieldEdge and Service Fusion on roadmap. *Q.* Can the AI pre-qualify based on equipment age + brand? *A.* Yes. Trained on your call history, the AI asks targeted questions about system age, brand, last service, and reported symptoms — capturing exactly the data your tech needs before they arrive. *Q.* What happens to overnight emergency calls? *A.* Niche picks up on the first ring, reads the on-call schedule, sends a push notification + SMS to the on-call tech, and books the customer a confirmation. The tech sees the full transcript before they call back. *Q.* Can we run a tune-up reminder campaign? *A.* Yes — the Outreach feature pulls a list from your CRM (last-tune-up > 6 months, say), runs each contact through an AI call workflow, and books inside the call. 1,000+ contacts a night without touching your team. ### Plumbing — https://www.getniche.ai/industries/plumbing Burst pipe, backed-up drain, water heater out — the first plumber to answer wins. Niche picks up in under a second, qualifies severity, and dispatches a tech before the homeowner has called anyone else. **Headline metric:** $1.2M Recovered missed-call revenue **Pain points addressed:** - Voicemail = lost job — 75% of emergency callers never leave a message. They dial the next plumber in line. - Severity is everything — A flooded basement gets a tech in 30 min. A leaky faucet gets booked for Thursday. Sorting that costs you minutes. - Out-of-area leads burn budget — Yelp + LSA send you wrong-ZIP leads. You pay anyway. Disputing them takes 20 minutes each. - Your CSR can't be everywhere — One CSR covers business hours. Niche covers the other 16 hours — same script, same calendar. **What Niche does:** - Severity triage in the first 15s — Flooding, sewer backup, no water — escalated to the on-call tech. Standard leak — booked into the next-day slot. Trained on your historical call data. - Spanish + English out of the box — Detects language on the first hello and switches voice profile mid-call. Spanish-speaking callers book at the same rate as English. - LSA dispute helper — Wrong-ZIP, wrong-service, or spam calls get auto-flagged + pre-filled into Google LSA dispute forms. 32% refunded last 30 days across customers. - Missed-call recovery in 15s — Any human-routed call that drops gets Niche calling back within 15 seconds — usually before the lead has dialed the next plumber. **Pre-built workflows:** - Emergency intake — Inbound call → severity classify → on-call tech dispatched via push + SMS → confirmation back to customer. - Missed-call recovery — Missed call detected → Niche dials back in 15s → qualifies + books on calendar inline. - Tier-2 quote follow-up — Quote sent → no response 48h → AI text re-engage → if positive, AI call to close + book. **FAQ:** *Q.* Does Niche handle Spanish-speaking callers? *A.* Yes. Niche auto-detects language on the first hello and switches voice profile mid-call. English + Spanish out of the box, with 10+ more languages available on request. *Q.* Will Niche dispatch the on-call tech automatically? *A.* Yes. Configure your on-call schedule once, and Niche routes severity-tagged emergencies to the right tech via SMS + push notification — with a full transcript attached. *Q.* How does Niche handle wrong-area or spam LSA leads? *A.* Niche flags out-of-ZIP, out-of-service, and spam calls automatically, pre-fills the LSA dispute form with the transcript as evidence, and tracks the refund until it hits your account. Customers see ~32% of disputed leads refunded. *Q.* Can we use our existing phone number? *A.* Yes. Forward your existing number to Niche or port it over — no downtime. The caller ID stays the same. ### Roofing — https://www.getniche.ai/industries/roofing After a hailstorm, your phone rings off the hook for 48 hours. Niche answers every one, qualifies coverage + scope, and books the inspection — while your sales reps focus on the quotes that are already on the table. **Headline metric:** -47% Cost-per-booked-job **Pain points addressed:** - Storm windows are short — You have 48 hours after a storm to book the homeowner before a chaser does. Manual response can't keep up. - Junk LSA leads eat your budget — Wrong-ZIP, out-of-state, insurance-fraud leads. You pay for all of them while they sit unanswered. - Quote drift — Lead-to-quote time averages 47 min industry-wide. Best closers do it in 4. Niche routes the warm ones first. - Sales rep time is misallocated — Reps spend half their day on bad-fit leads instead of closing. AI does the qualifying; reps close the booked walk-throughs. **What Niche does:** - Storm-event dayparting — When weather triggers fire, Niche auto-shifts ad spend, opens more concurrent dial slots, and prioritizes storm-affected ZIPs in the queue. - Insurance vs. retail qualifier — Trained to ask coverage questions early. Insurance leads route to sales reps with adjuster experience. Retail goes to standard book-the-inspection flow. - AccuLynx integration — Reads availability from AccuLynx, holds the inspection slot during the call, pushes the lead + transcript + opportunity record back atomically. - LSA + Thumbtack autopilot — Smart bidding shifts spend to the lowest-CPL ZIPs nightly. Dayparting silences ads outside booking windows. Junk leads auto-disputed. **Pre-built workflows:** - Storm-event intake — Yelp/LSA/web form → severity + coverage check → route to insurance vs. retail rep → book inspection in AccuLynx. - Quote follow-up — Quote sent + 72h silence → AI text re-engage → live transfer to the closing rep if positive. - Insurance reload — Approved insurance leads from past 6 months → outreach campaign → re-engage on supplements + roof age. **FAQ:** *Q.* Does Niche work with AccuLynx? *A.* Yes. Niche reads availability, holds the inspection slot during the live call, and pushes the lead + opportunity back to AccuLynx with the full transcript attached. Same support for Lead Docket, JobNimbus, and SumoQuote. *Q.* Can the AI handle storm-specific intake? *A.* Yes. We've shipped storm-event dayparting that auto-activates within 30 min of an NWS weather trigger — ad spend reallocates, concurrent dial slots increase, and storm-affected ZIPs get prioritized. *Q.* How does Niche separate insurance from retail leads? *A.* The AI asks coverage + scope questions in the first minute and routes accordingly: insurance to a rep with adjuster experience, retail to the standard book-the-inspection flow. You can tune the script. *Q.* What about Google LSA disputes? *A.* Wrong-ZIP, wrong-service, and out-of-coverage leads are auto-detected, pre-filled into the LSA dispute form with the transcript as evidence, and tracked through refund. Customers see ~32% of disputed leads refunded. ### Electrical — https://www.getniche.ai/industries/electrical You're in someone's basement until 7 PM. The next homeowner can't reach you — they call the next electrician. Niche answers, qualifies the project (panel upgrade vs. outlet add), and books the estimate without you reaching for your phone. **Headline metric:** +38% Estimates booked **Pain points addressed:** - You can't pick up at the panel — Half your day is in a basement or attic. Every call that goes to voicemail is a lost job to a faster electrician. - Service vs. project sorting — An outlet add is a 2-hour ticket. A panel upgrade is a 2-day project. You shouldn't sort that manually before scheduling. - EV charger demand outpaces you — Inquiries are up 6× in 18 months. Most shops are missing them because the right qualifying questions take time. - Permits add friction — Customers ask if you pull permits, are licensed in their city, are insured. Niche answers all of it from your knowledge base. **What Niche does:** - Project type triage — AI distinguishes service (outlet, breaker, light) from project (panel, rewire, EV charger) and routes each into the right scheduling flow. - Quote-vs-fixed pricing — Trained to deliver flat-rate quotes for known SKUs (panel upgrade, EV charger install) and book a site visit for everything else. - License + permit FAQs — Answers "are you licensed in my city?", "do you pull permits?", "are you bonded?" from your knowledge base — every time. - Calendar-aware on-call — Reads your real schedule, accounts for travel time, and only books slots where you actually have capacity. **Pre-built workflows:** - Inbound service intake — Call/text → triage service vs. project → quote flat-rate or book site visit → push to CRM. - EV charger booking — Lead specifies vehicle + service panel → AI confirms compatibility + permit needs → books install in 2-tech slot. - Estimate follow-up — Estimate sent + 5d silence → AI text re-engage → AI call to close. **FAQ:** *Q.* Can Niche answer questions about licensing + permits? *A.* Yes. Train it on your knowledge base (licenses by city, permit timelines, bonded amounts, references) and it answers consistently every time. *Q.* Will it route panel jobs differently from outlet jobs? *A.* Yes. The AI distinguishes service tickets (outlet, breaker, fixture) from projects (panel, rewire, EV charger) on the first qualifying turn and routes each into the right scheduling flow. *Q.* Does it work with our scheduling tool? *A.* Niche integrates natively with Google Calendar, Housecall Pro, Jobber, and FieldEdge. Custom calendars supported via webhook. *Q.* Can it handle on-call rotation? *A.* Yes. Configure who is on-call by day, time, and territory; Niche dispatches via SMS + push to the right tech, with a transcript attached. ### Restoration — https://www.getniche.ai/industries/restoration Emergency restoration is a sprint. Every flood, fire, or mold call goes to 3–5 companies in the first 10 minutes. Niche picks up before the second ring, qualifies severity, and dispatches the on-call crew — every single time. **Headline metric:** $1.2M Recovered missed-call revenue **Pain points addressed:** - Emergencies don't wait for office hours — 60% of water-damage calls happen overnight or weekends. Voicemail loses 75% of them. - Adjuster-driven calls need context — Insurance routes the homeowner to you — you don't get to choose when. Every call needs a triage flow. - Crew dispatch is a phone tree — Owner calls the on-call crew, who calls the customer back, who has already booked the next company. Three handoffs = a lost job. - Franchise consistency — Across territories, response quality drifts. Niche enforces the same script + SLA, everywhere. **What Niche does:** - Severity-routed dispatch — Flooding, fire, mold, sewer — each routes to the right crew via SMS + push with a transcript attached. - Multi-territory routing — Inbound calls route to the franchise that owns the caller's ZIP. One number, one workflow, N franchises. - Insurance-language ready — Trained on adjuster + carrier vocabulary so it can confirm claim numbers, coverage, and deductibles without confusion. - After-hours coverage that pays for itself — Replaces $9K+/mo answering services with a system that actually books. Niche handles the entire after-hours intake end-to-end. **Pre-built workflows:** - Emergency intake — Inbound call → severity classify (flood/fire/mold) → route to franchise by ZIP → dispatch on-call crew. - Adjuster handoff — Adjuster-initiated call → confirm claim + coverage → schedule inspection → push lead + claim # to CRM. - Post-job follow-up — Mitigation complete → AI text 24h later → upsell reconstruction estimate if needed. **FAQ:** *Q.* Can Niche route to the right franchise by ZIP? *A.* Yes. Configure your territory map once, and inbound calls route to the franchise that owns the caller's ZIP automatically. One number, one workflow, N franchises. *Q.* Does it handle adjuster-initiated calls? *A.* Yes. Trained on adjuster vocabulary, the AI confirms claim numbers, coverage, and deductibles, then schedules the inspection and pushes claim metadata to your CRM. *Q.* What about after-hours overflow? *A.* Niche replaces the third-party answering service. It picks up overnight, dispatches the on-call crew via SMS + push, and books the customer in real time — no human handoff. *Q.* Can it integrate with our restoration CRM? *A.* Yes — Encircle, Albi, Restoration Manager, and webhook-based custom CRMs are all supported. ### Legal — https://www.getniche.ai/industries/legal Personal injury, family, criminal defense, immigration — every call could be a $40K case or a 4-minute time sink. Niche runs the intake script, screens for case fit, and books qualified leads with your paralegal — 24/7, conflict-aware, transcript-perfect. **Headline metric:** +58% Qualified intakes booked **Pain points addressed:** - Intake at 2 AM is unstaffed — Personal injury leads call right after the accident. If you can't pick up, the next firm does. - Bad-fit cases waste paralegal time — Screening for jurisdiction, case type, and statute of limitations is repetitive — the perfect AI job. - Conflict checks slow intake — Manual conflict checks take 10 minutes per call. Niche runs them in 200ms against your case management system. - Privilege + retention compliance — Every transcript needs to be retained, redacted, and conflict-screened. Manual = error-prone. Niche = audited. **What Niche does:** - Practice-area intake scripts — Pre-built intake flows for PI, family, criminal defense, immigration, employment, estate planning. Each captures the structured data a paralegal needs to evaluate. - Conflict check in real time — Pulls case metadata from Clio / MyCase / Filevine and flags conflicts before the call ends. No bad-fit leads forwarded. - Privilege-aware retention — Transcripts encrypted at rest, automatically redacted for PII, retained per your matter-management policy. SOC 2 audited. - Mass-tort + class campaigns — Run outreach against opt-in lists for new mass-tort actions — qualified intakes captured, retainer-signing routed to paralegals. **Pre-built workflows:** - PI intake — Inbound call → accident details + insurance + injuries → conflict check → book retainer signing. - Family law screening — Caller describes situation → confirm jurisdiction + case type → book consultation with the right attorney. - Mass-tort outreach — Opt-in list → AI qualifier call → confirm exposure + dates → schedule retainer signing. **FAQ:** *Q.* Does Niche integrate with Clio / Filevine / MyCase? *A.* Yes. Niche pulls case + contact metadata in real time to run conflict checks before forwarding a lead. Supports Clio, Filevine, MyCase, Lead Docket, and Smokeball. *Q.* Are transcripts privileged + retained per our policy? *A.* Transcripts are encrypted at rest, automatically redacted for PII where configured, and retained per your matter-management policy. Niche is SOC 2 audited. *Q.* Can the AI run mass-tort or class-action intake? *A.* Yes. Run outreach campaigns against opt-in lists — Niche qualifies exposure, dates, and harm, then schedules retainer signings with paralegals. Used by PI firms for hundreds-per-night intake volume. *Q.* Does it handle Spanish-speaking callers? *A.* Yes — language detection on first hello, with mid-call voice profile switching. Spanish, English, and 10+ more on request. --- ## Integrations Niche reads and writes to your CRM, calendar, and field-service stack in real time. Bidirectional, idempotent, no nightly cron. The integrations below are first-party; anything else can wire in via JSON webhooks. ### GoHighLevel — https://www.getniche.ai/integrations/gohighlevel **Category:** CRM Niche reads + writes contacts, opportunities, tags, and pipeline stages directly in GHL. Run outreach campaigns against any tag filter, push call dispositions back, and keep the source of truth where it belongs. **What syncs:** - Contacts + custom fields (both, Live) - Opportunities + pipeline stages (both, Live) - Tags (both, Live) - Call dispositions (out, End of call) - Conversation transcripts (out, End of call) - DND flag (both, Live (account-wide)) **Capabilities:** - Tag-filtered outreach lists — Build outreach campaigns against any GHL tag filter — "pm 1l", "no show", "ec in process". The list pulls live and updates as tags change. - Pipeline-aware AI — Niche knows where each contact sits in your pipeline before the call. The AI references prior interactions and avoids re-asking captured information. - Custom-field write-back — Whatever the AI captures (project scope, urgency, budget, address) lands in the right GHL custom field — no field-mapping spreadsheets. - Workflow trigger receiver — Fire GHL workflows when Niche records specific dispositions (Appointment Booked → fire onboarding workflow; DND → fire suppression workflow). - Multi-sub-account — Agency partners can run Niche across every GHL sub-account with one configuration. Each tenant stays isolated, audited, and billable separately. **Setup:** - Connect via OAuth — Authorize Niche on the GHL agency or sub-account level. We respect your existing scopes. - Pick the locations — Choose which GHL sub-accounts get Niche enabled. New ones can be enrolled in bulk. - Map tags + pipelines — Tell Niche which tags map to which workflow triggers and which pipeline stages count as "warm." - Go live — Calls and texts start syncing immediately, with a full backlog import available on request. **FAQ:** *Q.* Does Niche support GHL agency mode? *A.* Yes. Agency partners install Niche once at the agency level and enable it per sub-account. Billing rolls up cleanly; each sub-account has its own audit log. *Q.* Can outreach campaigns pull from a GHL tag filter? *A.* Yes. Define the filter once ("pm 1l" AND NOT "dnd", in California, with an open opportunity), and Niche builds + refreshes the campaign list automatically as tags change. *Q.* What gets written back after a call? *A.* Disposition (Booked, Voicemail, Callback, DND, etc.), full transcript URL, appointment time + type, structured custom-field captures, and any tags the AI was instructed to set. *Q.* Will Niche respect DND tags? *A.* Yes. Niche's DND flag is bidirectional with GHL — flag a contact in either system and they're permanently excluded from all Niche campaigns across every sub-account. ### AccuLynx — https://www.getniche.ai/integrations/acculynx **Category:** Field service Niche reads AccuLynx availability in real time, holds the inspection slot during the live call, and creates the job + lead + opportunity record atomically — with the full transcript attached so reps walk in informed. **What syncs:** - Job + lead record (out, End of call) - Inspection appointment (out, Mid-call (held)) - Calendar availability (in, Per call) - Rep assignment + skill (in, Per call) - Job stage updates (in, Webhook) **Capabilities:** - Live inspection booking — Niche queries AccuLynx for open inspection slots, holds the one the caller picks, and writes the job back as the call ends. - Insurance vs. retail routing — Niche asks the coverage question early. Insurance jobs route to reps with adjuster experience; retail goes to your standard rep pool. - Stage-aware follow-up — Niche knows where each lead sits in AccuLynx (Lead → Inspection → Quote → Sold). Outreach campaigns avoid re-engaging contacts already in active stages. - Storm-event routing — When weather triggers fire, Niche increases concurrency on the inbound side and prioritizes storm-affected ZIPs in the rep queue. **Setup:** - Connect via API key — Generate a Niche-scoped AccuLynx API key in your account settings. Read + write permissions only on the fields we use. - Map job types — Tell Niche which AccuLynx job types correspond to which AI intents. - Pick rep pools — Define insurance-experienced reps vs. retail reps. Niche routes accordingly. - Go live — Inbound calls + outbound storm-event outreach start writing to AccuLynx immediately. **FAQ:** *Q.* Will Niche hold the inspection slot during the call? *A.* Yes. The AI offers real open slots from AccuLynx, and as soon as the caller picks one, Niche reserves it before the call ends. *Q.* Can the AI separate insurance from retail leads? *A.* Yes. We ask coverage + scope questions in the first minute and route insurance leads to reps with adjuster experience, retail to your standard pool — defined by you in setup. *Q.* How does it handle storm events? *A.* Niche subscribes to NWS weather triggers. Within 30 minutes of a hail event, concurrent dial slots scale up, ad spend reallocates to affected ZIPs, and the rep queue prioritizes storm leads automatically. *Q.* What other roofing CRMs are supported? *A.* JobNimbus, Lead Docket, SumoQuote, JobProgress, and Roofr — all with similar capabilities. Custom integrations available on Enterprise. ### HubSpot — https://www.getniche.ai/integrations/hubspot **Category:** CRM Niche reads + writes HubSpot contacts, companies, deals, and tickets. Every call + text logs as a HubSpot activity with transcript attached. Outreach campaigns pull from any list or view; dispositions push back to update deal stages. **What syncs:** - Contacts + companies (both, Live) - Deals + lifecycle stages (both, Live) - Activities (calls + meetings) (out, End of call) - Tickets (out, End of call (on demand)) - Marketing list segments (in, On campaign create) - Workflow enrollment triggers (out, End of call) **Capabilities:** - Activity logging on every call — Each Niche interaction lands as a HubSpot activity (Call or Meeting) on the right contact + deal. Recording link + transcript URL attached. - Pipeline-driven outreach — Pull contacts directly from any HubSpot list, view, or pipeline-stage filter. The list refreshes nightly as records move through stages. - Lifecycle stage automation — Niche updates lifecycle stage based on call outcome — "Customer" when appointment is booked, "SQL" when qualified, "Unqualified" when DND requested. - Workflow trigger — Fire any HubSpot workflow from a Niche disposition — onboarding sequences, post-booking nurtures, win-back automations, all kicked off in HubSpot from a Niche call event. - Multi-portal agency mode — Run Niche across multiple HubSpot portals from one Niche org. Each portal's data stays isolated, billable, and audit-logged separately. **Setup:** - Connect via OAuth — Authorize Niche on your HubSpot portal. We request only the scopes we need (contacts, companies, deals, calls, lifecycle). - Map activity types — Tell Niche which HubSpot Call Type maps to inbound vs. outbound, qualification vs. closing. - Pick lists for outreach — Choose which HubSpot lists become campaign audiences. Mark them static or smart. - Go live — Activities + dispositions start flowing into HubSpot immediately, backfill on request. **FAQ:** *Q.* Does Niche log activities on the contact + the deal? *A.* Yes. Each call writes a HubSpot Call activity on the contact, and if there's an associated open deal, on that deal too. The recording + transcript URLs are stored as activity properties. *Q.* Can it update lifecycle stages automatically? *A.* Yes. Configure rules — booking → Customer, qualified → SQL, DND → Unsubscribed — and Niche updates the lifecycle stage at end of call. *Q.* How does outreach work with HubSpot lists? *A.* Pick any active or static HubSpot list. Niche pulls the contact universe on campaign create and re-syncs nightly so the active list reflects current filter logic. *Q.* Multi-portal support for agencies? *A.* Yes. One Niche organization can manage outreach + voice across multiple HubSpot portals. Each portal has isolated data, isolated billing, and a separate audit log. ### Salesforce — https://www.getniche.ai/integrations/salesforce **Category:** CRM Niche reads + writes Salesforce Leads, Contacts, Accounts, and Opportunities. Calls log as Tasks; transcripts attach as Files. Outreach campaigns target any Salesforce report or list view, and dispositions update Opportunity Stage in real time. **What syncs:** - Leads + Contacts + Accounts (both, Live) - Opportunities + Stage (both, Live) - Tasks (call activity) (out, End of call) - Files (transcripts + recordings) (out, End of call) - Report + ListView targets (in, On campaign create) - Flow trigger events (out, End of call) **Capabilities:** - Task on every call — Each Niche call writes a Salesforce Task linked to the right Lead, Contact, or Opportunity — with the transcript + recording attached as Salesforce Files. - Report-driven outreach — Pick any Salesforce report or list view as the campaign source. The query refreshes nightly so the list reflects current Salesforce data. - Opportunity stage automation — Niche updates Opportunity Stage based on disposition — Qualification → Closed Won (booked), Qualification → Closed Lost (DND), Qualification → Needs Analysis (callback). - Flow + Apex trigger — Fire any Salesforce Flow or Apex trigger from a Niche disposition. Lead routing, scoring updates, and post-call automations all run natively in Salesforce. - Person Account ready — Works with both standard Lead-and-Account orgs and Person Account orgs. Niche detects your org model and writes accordingly. **Setup:** - Connected App OAuth — Install the Niche Connected App from AppExchange or set up a custom Connected App with our scope manifest. - Field mapping — Map standard + custom fields to Niche capture variables. Most orgs only need 4-6 mappings. - Pick reports — Choose Salesforce reports or list views to power outreach campaigns. Niche caches per scheduled refresh. - Test in sandbox — Niche supports sandbox + production org pairs. Test the full flow in sandbox before going live. **FAQ:** *Q.* Does it support custom objects? *A.* Yes. Niche can read + write any custom object on Enterprise plans. Map them in setup and the AI captures + writes the right fields. *Q.* Will it work with our existing Flow rules? *A.* Yes. Niche fires Platform Events on each disposition, which any Flow can subscribe to. No changes needed to your existing rules. *Q.* Person Account support? *A.* Yes. Niche detects whether your org uses Person Accounts or the standard Lead-and-Account model and writes accordingly. *Q.* Is there an AppExchange listing? *A.* Yes. The Niche Connected App is available on AppExchange. Custom Connected Apps with your own scope manifest are supported on Enterprise. ### Calendly — https://www.getniche.ai/integrations/calendly **Category:** Calendar Niche reads your Calendly event-type availability in real time and creates the invitee + invitation on the right event type — without ever sending the caller a scheduling link. **What syncs:** - Event-type availability (in, Per call) - Invitee creation (out, Mid-call (held)) - Round-robin assignment (in, Per call) - Cancellation + reschedule (both, Webhook) - Calendar conflicts (in, Per call) **Capabilities:** - No scheduling link needed — Niche reads your event types live and offers the right time slots verbally. The caller picks; Niche creates the invitation. No friction-y "check your email for a link." - Round-robin aware — If your event type uses round-robin, Niche respects the rotation and writes the invitation under the correct rep — no double-booked reps, no skipped rotation. - Event-type routing — Map call intents to Calendly event types — "new client consult" → 30-min consult, "existing client check-in" → 15-min sync. The AI picks the right one. - Cancellation + reschedule webhook — When a Calendly invitee cancels or reschedules, Niche fires a workflow — could be an SMS confirmation, a reschedule offer, or a CRM update. **Setup:** - Connect via OAuth — Authorize Niche on your Calendly account. Read + write on event types you specify. - Pick event types — Choose which event types Niche can book against. Each gets mapped to an AI intent. - Set fallbacks — Define what happens if no slot is available (offer a callback, offer next-available, fall through to your scheduler). - Go live — Calls start writing Calendly invitations in real time. **FAQ:** *Q.* Will the caller get a Calendly confirmation email? *A.* Yes. The standard Calendly flow runs — confirmation email, calendar invite, reminders. Niche just creates the invitee on your behalf, mid-call. *Q.* Does it respect round-robin assignment? *A.* Yes. Niche reads the round-robin event type's current rotation and writes the invitation under the correct rep. The rotation stays accurate. *Q.* What if no slot is available? *A.* Configure a fallback — offer a callback at the next-available time, push the lead into an outreach queue, or transfer to a live rep. Up to you. *Q.* Does it handle reschedules? *A.* Yes. Niche subscribes to Calendly's webhook for cancellations + reschedules and fires a workflow (SMS confirmation, CRM update, follow-up offer). --- ## Comparisons Honest side-by-side breakdowns of Niche versus the rest of the service-business stack. Where the competitor genuinely wins we say so; where Niche structurally wins we show the matrix. ### Niche vs Podium — https://www.getniche.ai/compare/podium Messaging + reviews + payments platform. **Podium strengths:** - Wide product surface (reviews, payments, webchat, video chat) - Strong brand recognition in retail + automotive + restaurants - Long-tenured review-generation playbook **Where Niche wins:** - Voice-first, not text-first — Podium leads with text. Niche leads with voice — AI Phone Call that picks up on the first ring, qualifies, and books on your live calendar. SMS is one channel of many. - Real outreach campaigns, not blast SMS — Niche's Outreach feature runs warmth-sorted, schedule-aware, TZ-respecting campaigns across calls + texts. Podium's outreach is mostly templated SMS sends. - Workflow builder + 25+ node types — Niche ships a drag-and-drop workflow engine. Every customer's logic is bespoke. Podium offers fixed automations only. - Service-business native — Niche is built for service-business intake — Housecall Pro, AccuLynx, GHL, ZIP-aware routing, dispatch hooks. Podium's footprint is broader and shallower per vertical. **Pricing:** Podium starts at $399/mo, range $399 – $899/mo. Annual contract typical; AI Agent + additional locations are paid add-ons. **Pick Niche if:** You're a service business (HVAC, plumbing, roofing, restoration, electrical, legal); Voice is your dominant channel and you need 24/7 pickup; You want to run outbound outreach campaigns to your dead leads; You want a drag-and-drop workflow builder, not fixed templates. **Pick Podium if:** Reviews + reputation is your #1 priority (Podium's flagship strength); You're in retail / auto dealership / restaurant — their core vertical; You want native in-app video chat + payments built-in. ### Niche vs CallRail — https://www.getniche.ai/compare/callrail Call tracking + analytics platform. **CallRail strengths:** - Industry-leading call attribution + UTM stitching - Dynamic Number Insertion (DNI) for web sessions - Mature integrations with Google Ads, Bing Ads, GA4 - Call recording + keyword spotting **Where Niche wins:** - Niche answers calls. CallRail just tracks them. — CallRail tells you a call happened. Niche picks it up, qualifies the lead, and books the appointment. The two are complementary — but if you only have one, Niche generates revenue; CallRail measures it. - Outbound + outreach included — CallRail is inbound-only by design. Niche dials your dead-lead lists overnight via warmth-sorted outreach campaigns. Same platform, both directions. - Workflow + booking, not just tracking — Niche ships a drag-and-drop workflow engine and live calendar bookings inside the call. CallRail forwards the call to whoever you tell it to and logs the result. - All-in pricing — Niche bundles Voice + SMS + Workflows + Analytics from $299/mo. CallRail's per-number + per-minute + Lead Center add-on pricing stacks fast on volume. **Pricing:** CallRail starts at $50/mo, range $50 – $145/mo per number + usage. Lead Center (AI features) add-on. Multi-line numbers + transcription are per-minute extras. **Pick Niche if:** You need calls answered + qualified + booked, not just tracked; You want outbound + outreach in the same platform; Your CallRail bill is already creeping past $300/mo with add-ons; You'd rather have one tool than three. **Pick CallRail if:** You're an agency managing 50+ clients across many ad accounts and need deepest possible attribution; You don't need an AI agent — just to know which campaigns drove which calls; You're satisfied with manual CSRs answering the actual calls. ### Niche vs Birdeye — https://www.getniche.ai/compare/birdeye Reputation + experience management platform. **Birdeye strengths:** - Comprehensive review generation + monitoring - Mature multi-location dashboard for enterprise - Survey + listings management built-in - AI-assisted review response **Where Niche wins:** - Voice + calendar, not reviews + listings — Birdeye optimizes the reputation funnel. Niche optimizes the booking funnel. If your problem is "we miss calls and lose jobs," Niche is the answer. - AI that books, not AI that responds to reviews — Niche's AI talks to live customers, qualifies them, and books appointments. Birdeye's AI helps you respond to reviews you've already received. - Outreach engine — Niche runs outbound campaigns against any contact list — warmth-sorted, schedule-aware, transcript-recorded. Birdeye sends review requests. - Workflow builder + integrations — Niche ships a workflow engine with Housecall Pro, AccuLynx, GHL, and webhook integrations. Birdeye integrates broadly but not deeply with field-service tools. **Pricing:** Birdeye starts at $299/mo, range $299 – $499+/mo per location. Per-location pricing; Webchat, Inbox, and Insights add-ons priced separately. **Pick Niche if:** Your booking funnel leaks more than your reputation funnel; You need AI that answers + qualifies + books — not AI that helps you reply to reviews; You're spending $299+/mo per location with Birdeye and not seeing pipeline lift; You want outbound outreach in the same platform. **Pick Birdeye if:** Reputation is your #1 growth lever (multi-location dealerships, restaurants, retail); You need listings + surveys + reviews in one suite; You already have a CSR team answering calls and a live-chat solution that works. ### Niche vs Whippy — https://www.getniche.ai/compare/whippy AI-powered SMS automation platform. **Whippy strengths:** - Modern SMS-first product with strong UI - AI agent for text qualification + booking - Bulk + 1:1 messaging in one inbox - Affordable per-seat pricing **Where Niche wins:** - Voice is first-class — Whippy is SMS-first; voice is a recent addition. Niche's voice agent is the core product — sub-second pickup, multi-language, calendar-native booking. SMS is one of N channels. - Outreach + workflow + analytics, all built-in — Niche is a platform. Workflows, outreach campaigns, analytics, integrations — all in one bundle. Whippy is great at messaging; the rest you build elsewhere. - Field-service integrations — Housecall Pro, AccuLynx, JobNimbus, Jobber — live + bidirectional. Whippy's depth here is shallower because their customer base spans verticals more broadly. - Calendar booking inside the call + text — Niche reads your real calendar and holds the slot mid-conversation. Whippy can send a Calendly link. **Pricing:** Whippy starts at $200/mo, range $200 – $500/mo (per workspace + per seat). Voice features are limited; AI Agent is a recent add-on. **Pick Niche if:** Voice matters as much as SMS — or more (most service businesses); You want outreach campaigns that include AI calls, not just SMS blasts; You need deep Housecall Pro / AccuLynx / GHL integration; You want one platform instead of stitching messaging + dialer + workflow tools. **Pick Whippy if:** You're SMS-only and don't see voice in your future; You have a small team and want the cheapest per-seat pricing; You operate in a vertical Whippy serves well (retail, e-comm, agencies). ### Niche vs AnswerConnect — https://www.getniche.ai/compare/answerconnect 24/7 live human virtual receptionist service. **AnswerConnect strengths:** - Live human receptionists (with all the warmth that implies) - Custom call scripting per client - Bilingual receptionists available - Established brand with thousands of customers **Where Niche wins:** - AI is faster + more consistent than humans — Niche picks up in under a second. AnswerConnect's receptionists answer in 4–8 rings (industry standard). For emergency-driven service businesses, those seconds matter — homeowners dial the next number while you're on hold. - AI books on your live calendar — receptionists schedule callbacks — Most live-receptionist services take a message and promise a callback. Niche reads your live calendar, holds the slot, and confirms it before the caller hangs up. Zero callback friction. - Predictable, all-in pricing — AnswerConnect bills per-minute over plan. A busy storm day for a roofer or a Q1 sign-up rush for an HVAC shop can blow past your plan and trigger overage. Niche bundles unlimited Voice + SMS for $299/mo. - Built for service businesses — Niche understands HVAC dispatch boards, plumbing severity triage, roofing insurance vs retail. AnswerConnect uses generic call scripts customized by client — necessarily shallower per vertical. **Pricing:** AnswerConnect starts at $90/mo, range $90 – $500+/mo based on minute volume. Per-minute pricing above plan cap can add up fast on busy days. **Pick Niche if:** You need calls booked on your calendar, not messages forwarded to you; You want sub-second pickup (emergencies, storm-driven verticals); Your AnswerConnect bill keeps blowing past plan on busy days; You want voice + SMS + outreach + workflows in one platform. **Pick AnswerConnect if:** Human warmth is the brand promise (boutique hospitality, high-touch services); Your call volume is genuinely low and the cheapest tier covers it; Your scripts require unstructured human judgment Niche shouldn't make. --- ## Product sheets ### Voice AI — https://www.getniche.ai/sales-collateral/product-sheets/voice-ai Answer every call. Book every job. AI that picks up on the first ring, qualifies the lead, and locks the appointment — 24/7. Niche Voice AI handles inbound and outbound calls for service businesses, qualifying intent, checking your real calendar, and booking the job before the caller hangs up. **Stats:** <1s Pickup latency · 98% Calls answered · 15s Callback SLA **Features:** - First-ring pickup — Sub-second answer rate. No IVR, no hold music. - Natural conversation — Interruptible, multi-turn dialogue trained on your services and scripts. - Calendar booking — Reads Google Calendar, Housecall Pro, and Calendly availability in real time. - Missed-call recovery — Callback within 15 seconds — usually before the lead has dialed the next number. - 12+ languages — Automatic language detection mid-call. English + Spanish out of the box. **How it works:** - 01 · Plug in — Forward your existing number to Niche or assign a new one. No port required. - 02 · Train — Niche scrapes your site + listings, you fine-tune the script in plain English. - 03 · Go live — Calls route to Niche 24/7. Transcripts, recordings, and CRM updates land in your inbox. **Pricing:** From $299/mo - 500 conversation minutes included - $0.18 per additional minute - 10-day free trial · no credit card - Annual plans save 20% ### SMS Automation — https://www.getniche.ai/sales-collateral/product-sheets/sms-automation Reply in seconds. Book in minutes. AI-powered texting that engages every lead within 10 seconds — and books the appointment without a human in the loop. Niche SMS Automation responds to every inbound lead with a real conversation, qualifies the request, and books on your calendar. Compliant, CRM-integrated, and on-brand. **Stats:** 8.4s Median response time · 73% Lead-to-conversation rate · 31% Lead-to-booking rate **Features:** - 10-second response — Instant SMS reply triggered by any lead source — Yelp, LSA, Thumbtack, your website form. - Multi-turn qualification — AI handles back-and-forth like your best CSR. Hands off only when needed. - Calendar booking — Drops appointment slots directly into the chat. Confirms with calendar + SMS reminders. - TCPA + STIR/SHAKEN compliant — Built-in opt-in + opt-out, full audit trail, and verified caller ID. - WhatsApp + iMessage — Same AI brain across channels. Customers reply on whatever they prefer. **How it works:** - 01 · Connect — Authenticate your phone number and lead sources. Niche provisions a 10DLC campaign. - 02 · Define handoff — Tell Niche when to escalate to your team (price negotiation, complaints, custom rules). - 03 · Watch jobs book — Conversations + booked appointments land in your CRM with full transcripts. **Pricing:** From $249/mo - 2,000 messages included - $0.04 per additional message - Bundles with Voice AI for $499/mo - 10-day free trial · no credit card ### AI Workflows — https://www.getniche.ai/sales-collateral/product-sheets/ai-workflows Every lead, on rails. Drag-and-drop AI workflows that route, qualify, message, call, and book every lead — without writing code. Niche Workflows let you compose the exact path every lead takes: triggers, decisions, conversations, actions, and integrations. 25+ node types and a visual builder mean ops + marketing own the funnel. **Stats:** 25+ Node types · 100k Runs/mo included · 0 Lines of code required **Features:** - 25+ node types — Triggers, AI classifiers, conditions, AI Phone, AI Text, delays, webhooks, CRM push. - Pause + resume — Workflows wait days for a callback, then pick up exactly where they left off. - Versioned + replayable — Every save is an immutable version. Step through any past run frame-by-frame. - Validated at design time — Save fails if the graph has a cycle, missing data, or a wrong edge label. - Idempotent actions — No double-texted leads, no duplicate CRM rows. Retries are always safe. **How it works:** - 01 · Start from a template — Lead intake, voicemail retry, multi-channel outreach — pre-built and customizable. - 02 · Drag in nodes — Connect triggers, decisions, and actions. Test in dry-run mode before deploying. - 03 · Watch it run — Live monitoring shows runs in flight. Pause, edit, or replay any node. **Pricing:** Included with Voice AI + SMS - Unlimited workflows on any paid plan - Up to 100,000 runs/month - $0.003 per run above the cap - Custom node SDK on Enterprise ### AI Advertising — https://www.getniche.ai/sales-collateral/product-sheets/ai-advertising Spend less. Book more. Smart bidding, dayparting, ad-creative testing, and cross-platform budget reallocation across Google LSA, Yelp, and Thumbtack. Niche AI Advertising treats your ad budget like a single funnel. The optimizer shifts spend toward the lowest-CPL channel hourly, drafts new creative on a schedule, and runs A/B tests until statistical significance. **Stats:** 49% Average CPL reduction · 2.1x Bookings per ad dollar · $24 Wasted spend per day saved **Features:** - Smart bidding — Bids tuned per call based on lead-quality + conversion-intent signals. - Cross-platform reallocation — Budget shifts from losing channels to winning ones every night. - Dayparting — Ads pull hard during peak booking hours and dial back overnight. - Creative auto-pilot — Niche drafts headlines + images, A/B tests in parallel, and picks winners. - Real-time attribution — Click a lead, see the call that booked it. Click a call, see the ad that drove it. **How it works:** - 01 · Connect your ad accounts — Google LSA, Yelp, Thumbtack, Meta. We pull current spend + performance. - 02 · Set your floor + ceiling — Tell Niche your monthly budget + CPL target. The AI runs within those guardrails. - 03 · Track ROAS daily — Live dashboard shows CPL, CPB, ROAS — by platform, campaign, and hour. **Pricing:** From $499/mo + 4% of managed spend - No long-term contract - Free CPL audit on signup - Bundles with Voice AI for $749/mo - Enterprise: flat-fee management on $25K+ spend ### Analytics — https://www.getniche.ai/sales-collateral/product-sheets/analytics Every lead, tracked. Every dollar, attributed. From first touch to booked job — see exactly what's driving ROI across every channel. Niche Analytics gives you the full lead-to-job lineage: ad click → call → SMS → workflow → booking → revenue. Every dashboard is exportable, every metric is filterable, every conversation is searchable. **Stats:** 13mo Historical data · 100% Conversation searchable · 0 Code required **Features:** - Full-funnel attribution — Every lead carries its full lineage — ad campaign, page, conversation, outcome. - Searchable conversation library — Find any call or text by content, sentiment, intent, or outcome. - Cohort dashboards — Slice performance by source, channel, vertical, ZIP, time-of-day, and more. - Live + historical — Real-time pipeline view + historical trends with anomaly detection. - Exports + API — Power BI, Looker Studio, and a typed REST API for your own pipelines. **How it works:** - 01 · Auto-instrumented — Every Niche call, text, and workflow run is logged automatically. - 02 · Map your sources — Tag external lead sources + ad accounts. Niche reconciles via phone + email + UTM. - 03 · Share dashboards — Send a live link to your owner, agency, or board. Auto-redacted PII. **Pricing:** Included on every paid plan - Unlimited dashboards + cohorts - 13 months of historical data - Power BI / Looker connectors - Read-only API: 10K calls/day ### LSA Integrations — https://www.getniche.ai/sales-collateral/product-sheets/lsa-integrations All lead sources. One inbox. Google LSA, Yelp, Thumbtack, Angi — all connected, all auto-responded in under 10 seconds. Niche LSA Integrations plug every lead source into a single qualified-lead inbox. Auto-response in 8 seconds, full conversation history, and one-click handoff to a workflow or CRM. **Stats:** 8s Auto-response time · 12+ Lead sources · 32% Disputed leads refunded **Features:** - Native LSA connectors — Google LSA, Yelp Connect, Thumbtack, Angi Leads, Houzz Pro. - Auto-respond in <10s — Every new lead gets an SMS within 8 seconds, with a working AI brain behind it. - Bidding signals — Lead-quality scores fed back to ad accounts to tune bids automatically. - Dispute helpers — Catch spam + out-of-area leads and submit Google LSA disputes in one click. - CRM forwarding — Push to HubSpot, Housecall Pro, AccuLynx, Lead Docket, GHL, or any webhook. **How it works:** - 01 · Authenticate — OAuth into your ad accounts + CRM. No webhook plumbing. - 02 · Set rules — Define what counts as qualified — services, ZIPs, project value floors. - 03 · Monitor + dispute — Inbox view shows every lead, response, and outcome. Disputes filed inline. **Pricing:** Free with Voice AI or SMS - Up to 5 integrations included - $49/mo per additional integration - Unlimited dispute submissions - Webhook + API access on Enterprise --- ## Blog ### How Niche Helped 4,500+ Businesses Book More Jobs — https://www.getniche.ai/blog/niche-helps-4500-businesses **Date:** 2025-05-01 **Category:** Product **Read time:** 5 min read From solo plumbers to multi-location HVAC companies, Niche has transformed how service businesses capture and convert leads. When we launched Niche, we had a simple goal: make sure no service business ever loses a lead because they were too slow to respond. Today, over 4,500 businesses use Niche to automatically respond to leads across Yelp, Google LSA, Thumbtack, and more. The results speak for themselves: an average 85% booking rate and over $50 million in revenue generated for our customers. The secret isn't complicated. Speed wins. When a homeowner submits a request for a plumber at 8 PM, they're not waiting until morning. They're contacting the next business on the list. Niche responds in under 2 seconds, every time, 24/7. But speed alone isn't enough. Niche doesn't just send a generic reply. It qualifies the lead, asks the right questions, and books the appointment. If the customer doesn't respond right away, Niche follows up across SMS, voice, and email until the job is booked. We've seen businesses go from missing 60% of their after-hours leads to booking 85% of all incoming requests. That's not incremental improvement. That's transformative. If you're a service business still manually responding to leads, you're leaving money on the table. Every minute you wait, a competitor is already on the phone with your customer. ### The Complete Guide to Automating Lead Follow-Up — https://www.getniche.ai/blog/automating-lead-follow-up **Date:** 2025-04-18 **Category:** Guide **Read time:** 7 min read Learn how to set up automated follow-up sequences that convert more leads into booked jobs without any manual effort. Most service businesses lose leads not because their service is bad, but because their follow-up is slow or nonexistent. Studies show that responding to a lead within 5 minutes makes you 21x more likely to qualify them. With Niche, follow-up is completely automated. Here's how to set it up for maximum conversion. First, connect your lead sources. Niche integrates natively with Google Local Services, Yelp, Thumbtack, and 10+ more platforms. Each integration takes about 2 minutes to set up. Next, configure your response templates. Niche uses AI to personalize every response based on the customer's request, your services, and your availability. You don't write scripts. You describe your business and Niche handles the rest. Then, set up your follow-up sequences. If a lead doesn't respond to the initial message, Niche automatically follows up via text, then voice call, then email. The timing and channel selection is optimized based on what's most likely to get a response. Finally, connect your calendar and CRM. When a job is booked, it automatically appears on your calendar and in your CRM. No double entry, no missed appointments. The entire setup takes about 5 minutes. After that, Niche handles every lead automatically. 24 hours a day, 7 days a week. ### Why Speed-to-Lead Matters More Than Ever — https://www.getniche.ai/blog/speed-to-lead **Date:** 2025-04-10 **Category:** Industry Insights **Read time:** 4 min read In the age of instant gratification, the fastest responder wins. Here's the data behind speed-to-lead and what it means for your business. The concept of speed-to-lead isn't new, but it's never been more important. In 2025, consumers expect instant responses. If you're not there in seconds, someone else will be. Here are the numbers: businesses that respond within 1 minute are 391% more likely to convert a lead. After 5 minutes, conversion rates drop by 80%. After 30 minutes, you might as well not respond at all. For service businesses, this is especially critical. When a homeowner has a leaking pipe or a broken AC unit, they're not browsing casually. They need help now. The first business to respond and sound competent wins the job. This is exactly why we built Niche. Our average response time is under 2 seconds. Not minutes. Seconds. And unlike a human receptionist, Niche never takes a break, never calls in sick, and never puts a customer on hold. The ROI is straightforward. If you're spending money on Yelp ads, Google LSA, or Thumbtack, every lead that goes unresponded is wasted ad spend. Niche ensures every dollar you spend on lead generation actually turns into revenue. Speed-to-lead isn't a nice-to-have anymore. It's the difference between growing your business and watching your competitors grow theirs. ### How to Capture Leads After Hours Without Hiring Staff — https://www.getniche.ai/blog/after-hours-lead-capture **Date:** 2025-03-28 **Category:** Guide **Read time:** 5 min read Most leads come in outside of business hours. Here's how to make sure you never miss one. Here's a stat that surprises most business owners: over 60% of service leads come in outside of normal business hours. Evenings, weekends, holidays. That's when homeowners are home and noticing problems. If you're relying on voicemail or next-day callbacks, you're losing more than half your potential revenue. By the time you call back, the customer has already booked with someone else. Niche solves this completely. It answers every call, responds to every message, and books appointments 24/7. No additional staff needed. When a lead comes in at 9 PM, Niche responds instantly in the native chat platform. It qualifies the lead, checks your calendar availability, and books the appointment. You wake up to a full schedule instead of a list of missed calls. If the lead doesn't book immediately, Niche follows up the next day with a personalized text. Then a call. Then an email. It keeps working the lead until the job is booked. The cost of Niche is a fraction of what you'd pay a full-time receptionist, and it works around the clock without overtime, benefits, or sick days. --- ## Pricing Business pricing — four SMB tiers: Core ($299/mo), Growth ($599/mo, most popular), Pro ($999/mo), Scale ($1,999/mo). One-time setup fees match the monthly rate; voice billed per-minute and drops with tier ($1.29 / $0.99 / $0.79 / Custom). 20% off annual. 10-day free trial, no credit card. Details: https://www.getniche.ai/business-pricing Agency pricing — wholesale per-sub-account volume tiers: $199/sub (3-5 clients), $169/sub (6-15), $139/sub (16-30), Custom (30+). Same $0.79/min voice rate every tier (Custom on Enterprise). Full white-label, multi-tenant admin, workflow library, co-branded collateral, partner Slack with 4h SLA included on every tier. Tier upgrades apply retroactively across the entire portfolio. Details: https://www.getniche.ai/agency-pricing Affiliate program: https://www.getniche.ai/affiliate-program — 15% recurring commission for 6 months per referred customer. ## Trust, security, compliance About: https://www.getniche.ai/about — founded 2022, independent and profitable, 4,500+ active customers, 1M+ voice minutes per month, 97% retention. Security: https://www.getniche.ai/security — AES-256 at rest, MFA-only access, SOC 2 Type II audited, continuous monitoring. SMS opt-in policy: https://www.getniche.ai/sms-optin — TCPA + 10DLC compliant, carrier-registered, full audit log. Privacy policy: https://www.getniche.ai/privacy-policy Terms & conditions: https://www.getniche.ai/terms-and-conditions