Terms and Conditions

By accessing or using the Niche platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service.

These Terms apply to all users, including businesses, agencies, affiliates, and any other visitors to the platform. We may update these Terms from time to time, and continued use of the Service constitutes acceptance of any changes.

Niche provides AI-powered lead management, SMS automation, voice AI, appointment scheduling, and CRM integration services for service businesses ("Services"). We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.

You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including but not limited to TCPA, CAN-SPAM, and state-level consumer protection laws.

Subscription Fees. You agree to pay all fees associated with your selected plan. Fees are billed in advance on a monthly or annual basis, depending on your subscription.

Usage-Based Charges. Certain services (SMS messages, voice minutes, etc.) may incur usage-based charges in addition to your subscription fee. Current rates are available on your account dashboard.

Payment Methods. You must provide a valid payment method. We may suspend your account if payment fails after reasonable attempts to collect.

Refunds. Subscription fees are non-refundable except where required by law. Usage-based charges are non-refundable once consumed.

Taxes. Taxes may apply to purchases of certain Niche products or services, depending on the purchaser's location and the nature of the products or services acquired. Niche is required to collect and remit (pay) sales tax or other applicable taxes in certain jurisdictions as required by law based on the "Sold/ Ship-To" billing address provided by the business ("Taxes"). If at any time Niche is obligated to collect or pay such Taxes, Niche will invoice you and you will pay the amount of Taxes invoiced, unless you provide Niche with a timely and valid tax exemption certificate authorized by the appropriate taxing authority.

By You. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

By Us. We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or use the Services in a manner that could harm other users or our platform.

At Our Sole Discretion. In addition to the foregoing, we reserve the right to suspend, cancel, or terminate any account, or any person's access to the Services, at any time, for any reason or for no reason, with or without notice or cause, at our sole and absolute discretion.

Effect of Termination. Upon termination, your right to use the Services ceases immediately. We may retain your data for a reasonable period to comply with legal obligations. You may request data export before termination.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NICHE & LEADS, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.