We're building the front desk service businesses always wanted.
Service businesses lose more revenue to missed calls than to any other failure mode. We built Niche so they never miss one again.
A few of the 4,500+ businesses on Niche
Traction
Real numbers. No press releases.
- 4,500+
- Businesses live
- 1M+
- Voice minutes / month
- $30M+
- Pipeline recovered
- 97%
- Customer retention
How we operate
Four things we won't compromise.
- 01
Ship the thing that earns.
We measure success by jobs booked, not features shipped. Every roadmap decision starts with a customer's revenue, not a competitor's pricing page.
- 02
Voice deserves the same care as code.
AI that talks to a homeowner at 2 AM during a flood is not a chatbot demo. We treat every conversation as a live, high-stakes moment.
- 03
Be honest about trade-offs.
Niche is great for some teams and wrong for others. Our website tells you when to pick a competitor. We'd rather lose a deal than win the wrong one.
- 04
The operator is the expert.
We build for the dispatcher, the owner, the office manager who has been running the phones for 14 years. Their judgment beats our intuition every time.