Privacy Policy
Your privacy matters. This policy describes how Niche & Leads, Inc. collects, uses, and protects your information.
Last updated: January 1, 2025
Information We Collect
Account Information. When you create an account, we collect your name, email address, phone number, business name, and billing information.
Lead Data. We process lead information that flows through our platform from third-party sources (Yelp, Google LSA, Thumbtack, etc.) on your behalf. This may include names, phone numbers, email addresses, and service request details.
Usage Data. We automatically collect information about how you interact with our service, including pages visited, features used, timestamps, and device information.
Communication Data. We store SMS messages, call recordings, and email content processed through our platform to provide and improve our services.
How We Use Your Information
Service Delivery. To provide, maintain, and improve our lead management, SMS automation, voice AI, and scheduling services.
Communication. To send you service updates, billing notifications, and respond to your support requests.
Analytics. To understand usage patterns and improve our platform's performance and features.
Legal Compliance. To comply with applicable laws, regulations, and legal processes.
Data Sharing
Service Providers. We share data with trusted third-party service providers who help us operate our platform (e.g., cloud hosting, SMS carriers, payment processors). These providers are contractually obligated to protect your data.
Integrations. When you connect third-party services (CRMs, calendars, etc.), data is shared as necessary to enable those integrations.
No Selling. We do not sell your personal information or your customers' data to third parties.
Legal Requirements. We may disclose information when required by law, subpoena, or court order.
Your Rights
Access. You can request a copy of the personal data we hold about you.
Correction. You can request that we correct inaccurate or incomplete data.
Deletion. You can request that we delete your personal data, subject to legal retention requirements.
Opt-Out. You can opt out of marketing communications at any time. For SMS opt-out, see our SMS Opt-In Policy.
Data Portability. You can request your data in a structured, machine-readable format.
Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, contact us: