Here’s a stat that surprises most business owners: over 60% of service leads come in outside of normal business hours. Evenings, weekends, holidays. That’s when homeowners are home and noticing problems.
If you’re relying on voicemail or next-day callbacks, you’re losing more than half your potential revenue. By the time you call back, the customer has already booked with someone else.
Niche solves this completely. It answers every call, responds to every message, and books appointments 24/7. No additional staff needed.
When a lead comes in at 9 PM, Niche responds instantly in the native chat platform. It qualifies the lead, checks your calendar availability, and books the appointment. You wake up to a full schedule instead of a list of missed calls.
If the lead doesn’t book immediately, Niche follows up the next day with a personalized text. Then a call. Then an email. It keeps working the lead until the job is booked.
The cost of Niche is a fraction of what you’d pay a full-time receptionist, and it works around the clock without overtime, benefits, or sick days.
Niche Team
Guide