When we launched Niche, we had a simple goal: make sure no service business ever loses a lead because they were too slow to respond.
Today, over 4,500 businesses use Niche to automatically respond to leads across Yelp, Google LSA, Thumbtack, and more. The results speak for themselves: an average 85% booking rate and over $50 million in revenue generated for our customers.
The secret isn’t complicated. Speed wins. When a homeowner submits a request for a plumber at 8 PM, they’re not waiting until morning. They’re contacting the next business on the list. Niche responds in under 2 seconds, every time, 24/7.
But speed alone isn’t enough. Niche doesn’t just send a generic reply. It qualifies the lead, asks the right questions, and books the appointment. If the customer doesn’t respond right away, Niche follows up across SMS, voice, and email until the job is booked.
We’ve seen businesses go from missing 60% of their after-hours leads to booking 85% of all incoming requests. That’s not incremental improvement. That’s transformative.
If you’re a service business still manually responding to leads, you’re leaving money on the table. Every minute you wait, a competitor is already on the phone with your customer.
Niche Team
Product