Call answered. Job on the schedule.
Niche reads your Housecall Pro schedule in real time, books the job into a real arrival window during the call, and writes the customer + job back with the transcript attached — so the work is dispatched before the caller ever hangs up.
What syncs, and when
No CSVs. No nightly cron.
Live, bidirectional, idempotent. Niche reads what it needs from Housecall Pro and writes back at the right moment in the conversation.
- Customers + addresses Both Live
- Schedule + booking windows In Per call
- Appointment booking Out Mid-call (held)
- Jobs + line items Out End of call
- Employees + service zones In Per call
- Job notes + tags Out End of call
- Lead source attribution Out On job create
What it actually does
Five things only happen when Niche talks to Housecall Pro.
Live job booking
Niche pulls your Housecall Pro booking windows mid-call, narrates real arrival windows to the caller, and writes the job + appointment back the moment they pick one — no "someone will call you to schedule."
Dedupe, not duplicate
Before creating anything, Niche matches the caller against existing Housecall Pro customers by phone and address. Returning customers get a new job on their record; only genuine first-timers get created.
Service-zone + skill routing
Niche reads your employees and service zones, so a no-heat call in the wrong ZIP never books to a tech who can't reach it. Jobs land on someone who can actually run them.
Notes + tags write-back
Every call ends with a structured note on the Housecall Pro job — summary, disposition, captured scope + urgency — plus the tags your office already filters on. Techs walk in briefed.
Segment-driven outreach
Point a Niche campaign at a Housecall Pro segment — last service over 12 months ago, a specific job type, a given tag — and Niche runs maintenance reminders, win-backs, and review asks against the live list.
Setup
Live in 40 minutes.
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Step 01
Connect the API
Verified Integration Partners connect via OAuth; Pros on the MAX plan can drop in an admin-generated API key. Niche only touches the resources it needs.
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Step 02
Map job types + zones
Tell Niche which Housecall Pro job types map to which call intents, and which service zones each crew covers. Most shops finish in minutes.
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Step 03
Pick segments for outreach
Choose the Housecall Pro customer segments and tags that should power outreach — aging maintenance, specific job types, lapsed accounts.
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Step 04
Go live
Calls start booking real jobs into Housecall Pro immediately, with a backfill of recent customers available on request.
Popular with
Shops on Housecall Pro that run on Niche.
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HVAC
Niche answers the 2 AM no-heat call, qualifies the system + age + brand, and dispatches the on-call tech — before the homeowner dials the next HVAC company in their browser.
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Plumbing
Burst pipe, backed-up drain, water heater out — the first plumber to answer wins. Niche picks up in under a second, qualifies severity, and dispatches a tech before the homeowner has called anyone else.
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Electrical
You're in someone's basement until 7 PM. The next homeowner can't reach you — they call the next electrician. Niche answers, qualifies the project (panel upgrade vs. outlet add), and books the estimate without you reaching for your phone.
FAQ
Questions people on Housecall Pro ask.
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Can the AI book a job into Housecall Pro during the call?
Yes. Niche reads your live booking windows, offers real arrival windows out loud, and writes the job + appointment back before the caller hangs up — no scheduling links, no callbacks.
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Will it create duplicate customers?
No. Niche matches each caller against existing Housecall Pro customers by phone and service address first. Returning customers get a new job on their existing record; only genuinely new callers create a new customer.
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What gets written back after a call?
A structured job note (summary, disposition, captured scope + urgency), the booked appointment, the tags your office filters on, and the lead source — all attached to the right Housecall Pro job.
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Can outreach pull from Housecall Pro?
Yes. Build a campaign against any Housecall Pro segment or tag — customers past due for maintenance, a specific job type, or lapsed accounts — and Niche dials and texts the live list for reminders, win-backs, and review requests.
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Do I need a specific Housecall Pro plan?
API access and webhooks require Housecall Pro's MAX plan. Once you're on MAX, Niche connects in minutes — verified-partner OAuth or an admin-generated API key, your choice.
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