All industries

First to pick up. First to dispatch.

Burst pipe, backed-up drain, water heater out — the first plumber to answer wins. Niche picks up in under a second, qualifies severity, and dispatches a tech before the homeowner has called anyone else.

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<1s
Pickup time
0.4%
Voicemail rate
$1.2M
Recovered revenue
11 min
Faster dispatch

Trusted by plumbing companies across North America

  • Home Quality
  • 1-800 Water Damage
  • 4EverFix
  • Attic Heroes
  • Greener Cleaner
  • Can Do Crew
  • Rose Mortuary
  • Climate Heating & Cooling
  • Davison Roofing
  • East County Glass & Window
  • Foundation Repair

What's costing you jobs

Four leaks specific to plumbing companies.

Voicemail = lost job

75% of emergency callers never leave a message. They dial the next plumber in line.

Severity is everything

A flooded basement gets a tech in 30 min. A leaky faucet gets booked for Thursday. Sorting that costs you minutes.

Out-of-area leads burn budget

Yelp + LSA send you wrong-ZIP leads. You pay anyway. Disputing them takes 20 minutes each.

Your CSR can't be everywhere

One CSR covers business hours. Niche covers the other 16 hours — same script, same calendar.

What Niche does

Built for the way you actually work.

Severity triage in the first 15s

Flooding, sewer backup, no water — escalated to the on-call tech. Standard leak — booked into the next-day slot. Trained on your historical call data.

Spanish + English out of the box

Detects language on the first hello and switches voice profile mid-call. Spanish-speaking callers book at the same rate as English.

LSA dispute helper

Wrong-ZIP, wrong-service, or spam calls get auto-flagged + pre-filled into Google LSA dispute forms. 32% refunded last 30 days across customers.

Missed-call recovery in 15s

Any human-routed call that drops gets Niche calling back within 15 seconds — usually before the lead has dialed the next plumber.

Pre-built workflows

Drop-in flows you can clone today.

  1. Workflow 01

    Emergency intake

    Inbound call → severity classify → on-call tech dispatched via push + SMS → confirmation back to customer.

  2. Workflow 02

    Missed-call recovery

    Missed call detected → Niche dials back in 15s → qualifies + books on calendar inline.

  3. Workflow 03

    Tier-2 quote follow-up

    Quote sent → no response 48h → AI text re-engage → if positive, AI call to close + book.

Explore the workflow builder

FAQ

Questions plumbing companies actually ask.

  • Does Niche handle Spanish-speaking callers?

    Yes. Niche auto-detects language on the first hello and switches voice profile mid-call. English + Spanish out of the box, with 10+ more languages available on request.

  • Will Niche dispatch the on-call tech automatically?

    Yes. Configure your on-call schedule once, and Niche routes severity-tagged emergencies to the right tech via SMS + push notification — with a full transcript attached.

  • How does Niche handle wrong-area or spam LSA leads?

    Niche flags out-of-ZIP, out-of-service, and spam calls automatically, pre-fills the LSA dispute form with the transcript as evidence, and tracks the refund until it hits your account. Customers see ~32% of disputed leads refunded.

  • Can we use our existing phone number?

    Yes. Forward your existing number to Niche or port it over — no downtime. The caller ID stays the same.

More verticals

Built for trades, too.

Built for Plumbing.
Ready in 30 minutes.

10-day free trial. No credit card. We'll have you live before your next overnight shift.

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