First to pick up. First to dispatch.
Burst pipe, backed-up drain, water heater out — the first plumber to answer wins. Niche picks up in under a second, qualifies severity, and dispatches a tech before the homeowner has called anyone else.
- <1s
- Pickup time
- 0.4%
- Voicemail rate
- $1.2M
- Recovered revenue
- 11 min
- Faster dispatch
Trusted by plumbing companies across North America
What's costing you jobs
Four leaks specific to plumbing companies.
Voicemail = lost job
75% of emergency callers never leave a message. They dial the next plumber in line.
Severity is everything
A flooded basement gets a tech in 30 min. A leaky faucet gets booked for Thursday. Sorting that costs you minutes.
Out-of-area leads burn budget
Yelp + LSA send you wrong-ZIP leads. You pay anyway. Disputing them takes 20 minutes each.
Your CSR can't be everywhere
One CSR covers business hours. Niche covers the other 16 hours — same script, same calendar.
What Niche does
Built for the way you actually work.
Severity triage in the first 15s
Flooding, sewer backup, no water — escalated to the on-call tech. Standard leak — booked into the next-day slot. Trained on your historical call data.
Spanish + English out of the box
Detects language on the first hello and switches voice profile mid-call. Spanish-speaking callers book at the same rate as English.
LSA dispute helper
Wrong-ZIP, wrong-service, or spam calls get auto-flagged + pre-filled into Google LSA dispute forms. 32% refunded last 30 days across customers.
Missed-call recovery in 15s
Any human-routed call that drops gets Niche calling back within 15 seconds — usually before the lead has dialed the next plumber.
Pre-built workflows
Drop-in flows you can clone today.
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Workflow 01
Emergency intake
Inbound call → severity classify → on-call tech dispatched via push + SMS → confirmation back to customer.
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Workflow 02
Missed-call recovery
Missed call detected → Niche dials back in 15s → qualifies + books on calendar inline.
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Workflow 03
Tier-2 quote follow-up
Quote sent → no response 48h → AI text re-engage → if positive, AI call to close + book.
Customer love
Plumbing companies using Niche today. In their own words.
How real plumbing companies are using Niche right now — same shop size, same problems, real numbers.
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1-800 Water Damage
Emergency water-damage restoration · Multi-state · Texas + Florida
In our business, the first plumber to pick up wins. Niche picks up before the second ring, every time. We're closing emergency leads we used to lose to voicemail.
Rachel M.
VP of Operations
$1.2M
Missed-call revenue recovered
FAQ
Questions plumbing companies actually ask.
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Does Niche handle Spanish-speaking callers?
Yes. Niche auto-detects language on the first hello and switches voice profile mid-call. English + Spanish out of the box, with 10+ more languages available on request.
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Will Niche dispatch the on-call tech automatically?
Yes. Configure your on-call schedule once, and Niche routes severity-tagged emergencies to the right tech via SMS + push notification — with a full transcript attached.
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How does Niche handle wrong-area or spam LSA leads?
Niche flags out-of-ZIP, out-of-service, and spam calls automatically, pre-fills the LSA dispute form with the transcript as evidence, and tracks the refund until it hits your account. Customers see ~32% of disputed leads refunded.
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Can we use our existing phone number?
Yes. Forward your existing number to Niche or port it over — no downtime. The caller ID stays the same.
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