Water in the basement. Tech on the way.
Emergency restoration is a sprint. Every flood, fire, or mold call goes to 3–5 companies in the first 10 minutes. Niche picks up before the second ring, qualifies severity, and dispatches the on-call crew — every single time.
- <1s
- Pickup latency
- 27% → 0.4%
- Voicemail rate
- $1.2M
- Recovered revenue
- 11 min
- Faster dispatch
Trusted by restoration companies across North America
What's costing you jobs
Four leaks specific to restoration companies.
Emergencies don't wait for office hours
60% of water-damage calls happen overnight or weekends. Voicemail loses 75% of them.
Adjuster-driven calls need context
Insurance routes the homeowner to you — you don't get to choose when. Every call needs a triage flow.
Crew dispatch is a phone tree
Owner calls the on-call crew, who calls the customer back, who has already booked the next company. Three handoffs = a lost job.
Franchise consistency
Across territories, response quality drifts. Niche enforces the same script + SLA, everywhere.
What Niche does
Built for the way you actually work.
Severity-routed dispatch
Flooding, fire, mold, sewer — each routes to the right crew via SMS + push with a transcript attached.
Multi-territory routing
Inbound calls route to the franchise that owns the caller's ZIP. One number, one workflow, N franchises.
Insurance-language ready
Trained on adjuster + carrier vocabulary so it can confirm claim numbers, coverage, and deductibles without confusion.
After-hours coverage that pays for itself
Replaces $9K+/mo answering services with a system that actually books. Niche handles the entire after-hours intake end-to-end.
Pre-built workflows
Drop-in flows you can clone today.
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Workflow 01
Emergency intake
Inbound call → severity classify (flood/fire/mold) → route to franchise by ZIP → dispatch on-call crew.
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Workflow 02
Adjuster handoff
Adjuster-initiated call → confirm claim + coverage → schedule inspection → push lead + claim # to CRM.
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Workflow 03
Post-job follow-up
Mitigation complete → AI text 24h later → upsell reconstruction estimate if needed.
Customer love
Restoration companies using Niche today. In their own words.
How real restoration companies are using Niche right now — same shop size, same problems, real numbers.
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1-800 Water Damage
Emergency water-damage restoration · Multi-state · Texas + Florida
In our business, the first plumber to pick up wins. Niche picks up before the second ring, every time. We're closing emergency leads we used to lose to voicemail.
Rachel M.
VP of Operations
$1.2M
Missed-call revenue recovered
FAQ
Questions restoration companies actually ask.
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Can Niche route to the right franchise by ZIP?
Yes. Configure your territory map once, and inbound calls route to the franchise that owns the caller's ZIP automatically. One number, one workflow, N franchises.
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Does it handle adjuster-initiated calls?
Yes. Trained on adjuster vocabulary, the AI confirms claim numbers, coverage, and deductibles, then schedules the inspection and pushes claim metadata to your CRM.
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What about after-hours overflow?
Niche replaces the third-party answering service. It picks up overnight, dispatches the on-call crew via SMS + push, and books the customer in real time — no human handoff.
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Can it integrate with our restoration CRM?
Yes — Encircle, Albi, Restoration Manager, and webhook-based custom CRMs are all supported.
More verticals
Built for trades, too.
Built for Restoration.
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10-day free trial. No credit card. We'll have you live before your next overnight shift.