Every emergency call. Every tune-up booked.
Niche answers the 2 AM no-heat call, qualifies the system + age + brand, and dispatches the on-call tech — before the homeowner dials the next HVAC company in their browser.
- <1s
- Pickup latency
- +3.2×
- After-hours bookings
- $9.4K
- Saved on call center
- 78%
- First-touch resolution
Trusted by HVAC contractors across North America
What's costing you jobs
Four leaks specific to HVAC contractors.
No-heat calls don't wait
The first contractor to pick up gets the job. A voicemail is a lost call.
Service vs. install routing
A new install needs a sales rep. A capacitor swap needs a tech. You shouldn't sort that manually.
Maintenance plans go un-pitched
Tune-up season comes and goes — no one calls the 800 past customers on the spreadsheet.
Dispatch is a phone tree
Owner becomes a dispatcher. Techs idle while jobs wait. Margins evaporate.
What Niche does
Built for the way you actually work.
After-hours coverage that books
Niche picks up overnight + weekends, reads the on-call schedule, and dispatches via SMS to the on-call tech automatically.
Service vs. install AI routing
Caller says "my AC isn't blowing cold" → service queue. Caller says "my system is 18 years old" → sales rep. Trained on your call history.
Seasonal outreach
Run an outreach campaign to past tune-up customers ahead of spring + fall. 600 dials/hour, CRM-aware, never the same customer twice.
Housecall Pro + brand-specific
Reads availability from Housecall Pro, holds the slot during the call, pushes the job back with full lineage.
Pre-built workflows
Drop-in flows you can clone today.
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Workflow 01
After-hours emergency intake
Inbound call → severity classify (no-heat vs. nuisance) → dispatch SMS to on-call tech → book confirmation.
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Workflow 02
Tune-up reminder campaign
Pull past customers from Housecall Pro → AI Phone Call → AI Text Chat fallback → book in available slots.
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Workflow 03
Quote-to-job follow-up
Quote sent + 3 days no response → AI text → if engaged, AI call → re-warm + book site visit.
Customer love
HVAC contractors using Niche today. In their own words.
How real HVAC contractors are using Niche right now — same shop size, same problems, real numbers.
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Climate Heating & Cooling
HVAC install + service · Phoenix metro
We were paying $9,400/month for an after-hours answering service that booked maybe two jobs a week. Niche books 3x that — and the transcripts are better than our daytime CSRs'.
Linda P.
Operations Manager
$9,400
Monthly cost savings
FAQ
Questions HVAC contractors actually ask.
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Does Niche integrate with Housecall Pro?
Yes. Read calendar availability, write the job, attach the transcript, and trigger the dispatch — all native. Same for FieldEdge and Service Fusion on roadmap.
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Can the AI pre-qualify based on equipment age + brand?
Yes. Trained on your call history, the AI asks targeted questions about system age, brand, last service, and reported symptoms — capturing exactly the data your tech needs before they arrive.
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What happens to overnight emergency calls?
Niche picks up on the first ring, reads the on-call schedule, sends a push notification + SMS to the on-call tech, and books the customer a confirmation. The tech sees the full transcript before they call back.
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Can we run a tune-up reminder campaign?
Yes — the Outreach feature pulls a list from your CRM (last-tune-up > 6 months, say), runs each contact through an AI call workflow, and books inside the call. 1,000+ contacts a night without touching your team.
More verticals
Built for trades, too.
Built for HVAC.
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10-day free trial. No credit card. We'll have you live before your next overnight shift.